Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience.
Please note availability of merchandise is estimated according to information on hand at the time order is written. Choice Furniture shall not be held responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.
All sales are final. No refunds or exchanges. Buyer assumes all risks associated with the transportation of merchandise picked up. Buyer agrees to measure doorways, stairs, and rooms prior to ordering, as seller is not responsible for merchandise purchased that is too large to fit.
Choice Furniture can designate a day for delivery, but not a specific time. If buyer is not home at the previously agreed upon day and does not give notice at least 24 hours in advance, buyer will be subject to a re-delivery fee at a minimum of $50. Choice Furniture delivery team cannot move, haul or rearrange old furniture.
Choice Furniture makes no warranty beyond any written description itemized. Such disclaimer does not affect manufacturer warranty, if any. Choice Furniture will assist the buyer in the exercise of all factory warranties. Choice Furniture is not responsible for the transportation and/or labor costs associated with the fulfillment of warranties, outside of the manufacturer’s coverage.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.